The terms of using Veylor Reserve.

By creating an organization or accepting an invitation to join one, you agree to these terms on your own behalf and, if you are creating an organization, on behalf of that organization.

You must be at least 18 years old and capable of entering into a binding agreement under the law applicable to you. If you are accepting these terms on behalf of an organization, you confirm you have the authority to do so.

You are responsible for all activity that occurs under your account. Keep your sign-in method secure. If you suspect unauthorized access, notify us immediately.

An organization is the tenant that owns the data (assets, members, reservations, documents) created within it. The organization is created by an owner during signup, and the owner controls billing, member roles, and asset visibility.

Owner: holds the billing relationship; can manage members and assets; controls the trial; receives all billing correspondence.

Admin: can manage members, assets, and reservations within the policies set by the owner. Admins cannot change the billing relationship.

Member: can create and view reservations subject to the permissions set by an owner or admin.

The owner is responsible for ensuring members of the organization use the service in accordance with these terms.

Subscription tiers and their published prices are listed at /pricing. Pricing for Panama-based organizations includes ITBMS (7%) in the displayed price; invoices itemize subtotal, tax, and total.

Annual billing is the default and represents the displayed price. Monthly billing is available at a 20% premium. All amounts are denominated in United States Dollars (USD).

A 14-day trial begins automatically when an organization is created on the Household tier. The trial does not require payment information. If no payment method is added by the end of the trial, the service enters a grace period and access is throttled.

After the grace period, if no successful payment is recorded, the organization may be deactivated. Data is retained per Section 6 of our Privacy Policy.

Payments are processed by Tilopay, a Panamanian payment gateway. By providing payment information, you authorize us to charge the applicable subscription fee on each renewal until you cancel.

Refunds are not offered for partial billing periods. If you cancel mid-cycle, you retain access through the end of the paid period.

Anything your organization creates inside the product — reservations, asset records, documents, member data — remains the property of your organization. You retain all rights to it.

You grant Veylor a non-exclusive, worldwide, royalty-free license to host, store, transmit, display, and back up your content solely for the purpose of operating the service and performing our obligations under these terms.

You are responsible for ensuring that the data you place into the product complies with applicable law and that you have the right to share it with the members you invite.

Do not use the service to: violate any law; transmit malicious code; attempt to gain unauthorized access to other organizations' data; reverse-engineer, scrape, or interfere with the platform; or place content into the product that you know to be misleading, defamatory, or unlawful.

Do not impersonate another person, organization, or affiliation when creating reservations or inviting members.

Reasonable, organization-internal use that aligns with the purpose of the service is welcomed. Any usage that places undue load on the platform or otherwise interferes with other customers may result in throttling or, in extreme cases, suspension.

The service relies on third parties — primarily Tilopay (payments), Supabase (database and authentication), and email-delivery providers. We select these providers carefully but their availability, terms, and processing are governed by their own agreements.

If a third-party provider materially changes or becomes unavailable, we will work to migrate to an equivalent provider with reasonable notice to you.

Veylor Reserve, the platform, its source code, designs, trademarks, and documentation are owned by us and protected by intellectual-property laws. These terms do not grant you any ownership of the platform itself — only a non-exclusive, non-transferable license to use the service during your subscription.

We treat the content your organization places into the product as confidential. We do not access it, share it, or analyze it except as required to operate the service, respond to your support requests, or comply with the law.

Support-staff access requires explicit, time-bounded, logged permission. This commitment is documented in the Privacy Policy and on /security.

You may cancel your subscription at any time from /portal/billing. Cancellation takes effect at the end of the current paid period, and you retain access until then.

We may suspend or terminate access if you materially breach these terms, fail to pay after a reasonable grace period, or use the service in a way that exposes us or other customers to legal, security, or operational risk. Where practical, we will provide notice and an opportunity to remedy the issue.

On termination, you may request export and deletion of your data per the Privacy Policy.

The service is provided on an "as available" basis. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will be uninterrupted, error-free, or that all data will be preserved without loss, although we maintain backups and operate the platform with reasonable care.

To the maximum extent permitted by law, our aggregate liability for any claim arising out of or related to these terms or the service is limited to the amount you paid us in the twelve months preceding the event giving rise to the claim.

We are not liable for indirect, incidental, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunity, even if advised of the possibility of such damages.

You agree to indemnify and hold Veylor harmless from any claim arising out of (a) your use of the service in violation of these terms or applicable law, or (b) content you place into the product that violates the rights of a third party.

These terms are governed by the laws of the Republic of Panama, without regard to conflict-of-law rules.

Any dispute that cannot be resolved through good-faith discussion shall be submitted to the competent courts of Panama City, Republic of Panama. The parties waive the right to a jury trial where applicable.

For non-Panama customers on the Family Office or Bespoke tier, an alternate governing-law clause may be negotiated as part of the engagement contract.

We may update these terms as the service evolves. Material changes will be announced by email to organization owners and reflected by an updated effective date at the top of this page. Continued use of the service after the change constitutes acceptance.